Return & Refund Policy

Our Commitment

We stand behind every piece in the Lions for Lambs collection. If you are not completely satisfied with your purchase, we are here to help. Please read the policy below carefully before initiating a return.

Return Eligibility

We accept returns on eligible items within 30 days of the delivery date. To qualify for a return, items must meet all of the following conditions:

• Unworn, unwashed, and in original condition
• All original tags attached
• Free of odors, stains, pet hair, or alterations
• Returned in original or comparable packaging

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items marked as "Final Sale" at the time of purchase
• Items returned after the 30-day window
• Items that show signs of wear, washing, or damage caused by the customer
• Gift cards

How to Start a Return

1. 1

   Contact us

   Email [email protected] with your order number, the item(s) you wish to return, and the reason for your return.

2. 2

   Receive a Return Authorization

   Our team will review your request and respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

3. 3

   Ship the item

   Pack the item securely and include your RMA number on the outside of the package. Ship to the address provided in your return instructions. We recommend using a trackable shipping method — Lions for Lambs is not responsible for items lost in return transit.

4. 4

   Refund or exchange processed

   Once we receive and inspect your return, we will notify you by email and process your refund or exchange within 5–7 business days.

Refunds

Approved refunds are issued to the original payment method within 5–7 business days of us receiving your return. Please allow an additional 3–5 business days for your bank or card issuer to post the credit to your account.

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.). Return shipping costs are the responsibility of the customer unless otherwise stated.

Exchanges

We are happy to exchange eligible items for a different size or color, subject to availability. To request an exchange, follow the same process as a return and indicate your preferred replacement item in your initial email. If the requested item is unavailable, we will issue a full refund instead.

Defective or Incorrect Items

If you received a defective item or the wrong product, please contact us at [email protected] within 7 days of delivery. Include photos of the item and your order number. We will cover return shipping and send a replacement or issue a full refund at no additional cost to you.